For a long time, workplace mental health was treated as a personal matter. If someone was struggling, it was assumed they needed to manage it privately. Employers often saw it as an HR concern rather than a business priority. That mindset no longer reflects reality. Today, mental health has become a strategic business issue because it directly influences productivity, innovation, employee retention, customer experience , and ultimately, business performance . Organizations that continue to see wellbeing as an optional benefit are finding themselves at a disadvantage. The conversation has changed, but there is still a gap between talking about mental health and building workplaces that genuinely support it. I've Seen Both Sides Having worked in client-facing organizations and contact centers, one thing I can say with confidence is this: fatigued and burned-out agents or sales representatives simply don't perform at their best. You begin to hear the difference in every custom...

  If I Develop Dementia: What I Hope My Family Will Remember Watching someone you love live with dementia can be heartbreaking and confusing. Memory fades, familiar faces become difficult to recognise, and conversations may no longer follow the same reality you know. Yet one thing rarely changes: the need for love, dignity, comfort, and human connection. As a Clinical Psychologist, I often remind families that dementia changes the brain, it does not erase a person's humanity. The following reflections capture many of the principles that help people living with dementia feel safe, respected, and understood. 1. Introduce Yourself Every Time Instead of asking: "Do you know who I am?" Try saying: "Hello Dad, it's Shelby." Questions that test memory can create anxiety and embarrassment. Gentle introductions provide reassurance instead. 2. Enter Their Reality with Compassion Someone living with dementia may believe their spouse is still alive or tha...